Your California Privacy Rights

LAST REVISED: NOVEMBER 15, 2024

Welcome to the Total Diabetes Supply (“we”, “us”, or “our”) website (www.TotalDiabetesSupply.com). This Privacy Notice (“Notice”) supplements and is expressly made a part of our Privacy Policy, but applies solely to all visitors, users, and others who reside in the State of California (“consumers”, “you”, or “your”). Note that we have adopted this section to comply with the California Consumer Privacy Act of 2018, as amended by the California Privacy Rights Act of 2020 (the “CCPA”); however, if (1) you are a California resident, and (2) the CCPA actually applies to us, then you get the rights set forth in this Notice. If either of item 1 or 2 is not true, then this Notice does not apply to you, and you do not have the rights set forth in this Notice. You should read our Privacy Policy in its entirety for more information on how we collect, use and disclose personal information.  

Additional Detail on the Information We Collect:

We collect your personal information as described in our Privacy Policy. In particular, we have collected the following categories of your personal information within the last twelve (12) months:

Category

 

Examples

 

Collected

 

A. Identifiers.

 

A real name, alias, postal address, unique personal identifier, online identifier, Internet Protocol address, email address, account name, or other similar identifiers.

YES

 

B. Personal information categories listed in the California Customer Records statute (Cal. Civ. Code § 1798.80(e)).

 

A name, address, telephone number, credit card number, debit card number, or other financial information.


Some personal information included in this category may overlap with other categories.

 

YES

 

C. Protected classification characteristics under California or federal law.

 

Age (40 years or older), race, color, national origin, citizenship, marital status, physical or mental disability, sex (including gender, gender identity, gender expression, pregnancy or childbirth and related medical conditions), sexual orientation, veteran or military status, genetic information (including familial genetic information).

NO

D. Commercial information.

 

 Products or services purchased, obtained, or considered, or other purchasing or consuming histories or tendencies.

YES

 

E. Biometric information.

 

Genetic, physiological, behavioral, and biological characteristics, or activity patterns used to extract a template or other identifier or identifying information, such as, fingerprints, faceprints, and voiceprints, iris or retina scans, keystroke, gait, or other physical patterns, and sleep, health, or exercise data.

NO

 

F. Internet or other similar network activity.

 

Browsing history, search history, information on a consumer’s interaction with a website, application, or advertisement.

YES

 

G. Geolocation data.

 

Physical location or IP address.

YES

 

H. Sensory data.

 

Audio information (including voice recordings).

YES

 

I. Professional or employment-related information.

 

Current or past job history, employer or job title.

NO

 

J. Non-public education information (per the Family Educational Rights and Privacy Act (20 U.S.C. Section 1232g, 34 C.F.R. Part 99)).

 

Education records directly related to a student maintained by an educational institution or party acting on its behalf, such as grades, transcripts, class lists, student schedules, student identification codes, student financial information, or student disciplinary records.

NO

 

K. Inferences drawn from other personal information.

 

Profile reflecting a person’s preferences, characteristics, psychological trends, predispositions, behavior, attitudes, intelligence, abilities, and aptitudes.

NO

 

L. Sensitive Personal Information

Any information that reveals a, account credentials, precise geolocation, personal information concerning a consumer’s health as well as contents of mail, e-mail and text messages

     YES

Personal information does not include publicly available information from government records, information relating to our job applicants, employees, contractors or other personal, de-identified or aggregated consumer information, or information otherwise excluded from the CCPA’s scope, such as information collected pursuant to the Gramm-Leach-Bliley Act.

We have obtained the categories of personal information listed above from the following categories of sources:

  • Directly from you. For example, from forms you complete or products and services you purchase.
  • Indirectly from you. For example, from information we obtain in the course of providing our services to you, or from observing your actions on our website.
  • From third-party business partners such as social media sites, ad networks, and analytics providers.
  • Information that is publicly available online or elsewhere.

We may use this information to:

  • Provide you with the information, products, or services you request from us.
  • Fulfill the reason you provided the information, such as to respond to customer service requests or other inquiries.
  • Create, maintain, customize, and secure your account with us.
  • Personalize your website experience and deliver content and product and service offerings relevant to your interests, including targeted offers and ads through our website, third-party sites, and via email or text message (with your consent where required by law).
  • Help maintain the safety, security, and integrity of our website, products and services, databases and other technology assets, and business.
  • Process your requests, purchases, transactions, and payments
  • Provide you with support and to respond to your inquiries, including to investigate and address your concerns and monitor and improve our responses.
  • For testing, research, analysis, and product development, including to develop and improve our website, products, and services.
  • Prevent fraud.
  • Respond to law enforcement requests and as required by applicable law, court order, or governmental regulations.
  • As described to you when collecting your personal information or as otherwise set forth in the CCPA.

We use your personal information as set forth in our Privacy Policy. We will not use your personal information we collect for materially different, unrelated, or incompatible purposes without providing you notice.

    Sharing Personal Information

    We disclose or share your personal information as set forth in our Privacy Policy. When we disclose personal information for a business purpose, we do so pursuant to an agreement that describes the purpose and requires the recipient to both keep that personal information confidential and not use it for any purpose except performing the agreement.

    We share your personal information with the following categories of third parties for a business purpose:

    • Service providers.
    • Data aggregators and analytic providers
    • Internet cookie data recipients (e.g., Google analytics)

    In the preceding twelve (12) months, we have disclosed the following categories of personal information to the third parties listed above for a business purpose:

    • Category A: Identifiers.
    • Category B: California Customer Records personal information categories.
    • Category D: Commercial Information
    • Category F: Internet or other similar network activity.
    • Category G: Geolocation data.
    • Category L: Sensitive Personal Information

    Sale or Sharing of Personal Information.

    In the preceding twelve (12) months, we have not sold personal information. You may have the right to request that we do not sell or share personal information for targeting advertising. To request that we do not sell or share your personal information for targeted advertising, submit a request here: Do Not Sell or Share My Personal Information or email us at customer-service@totaldiabetessuply.com.

    Your Additional Rights and Choices under the CCPA:

     

    The CCPA provides California residents (consumers) with specific rights regarding their personal information.

                   

    Access to Specific Information and Data Portability Rights. You have the right to request that we disclose certain information to you about our collection and use of your personal information over the past 12 months. Once we receive and confirm your verifiable consumer request, we will disclose to you:

     

    • The categories of personal information we collected about you.
    • The categories of sources for the personal information we collected about you.
    • Our business or commercial purpose for collecting or selling that personal information.
    • The categories of third parties with whom we share that personal information.
    • The specific pieces of personal information we collected about you (also called a data portability request).
    • If we sold or disclosed your personal information for a business purpose, two separate lists disclosing:
      • sales, identifying the personal information categories that each category of recipient purchased; and
      • disclosures for a business purpose, identifying the personal information categories that each category of recipient obtained.

     Deletion Request Rights. You have the right to request that we delete any of your personal information that we collected from you and retained, subject to certain exceptions. Once we receive and confirm your verifiable consumer request, we will delete or deidentify (and direct our service providers to take similar action) your personal information from our records, unless an exception applies. We may deny your deletion request if retaining the information is necessary for us or our service provider(s) to: 1.       Complete the transaction for which we collected the personal information, provide a good or service that you requested, take actions reasonably anticipated within the context of our ongoing business relationship with you, fulfill the terms of a written warranty or product recall conducted in accordance with federal law, or otherwise perform our contract with you.2.       Detect security incidents, protect against malicious, deceptive, fraudulent, or illegal activity, or prosecute those responsible for such activities.3.       Debug products to identify and repair errors that impair existing intended functionality.4.       Exercise free speech, ensure the right of another consumer to exercise their free speech rights, or exercise another right provided for by law.5.       Comply with the California Electronic Communications Privacy Act (Cal. Penal Code § 1546 et. seq.).6.       Engage in public or peer-reviewed scientific, historical, or statistical research in the public interest that adheres to all other applicable ethics and privacy laws, when the information’s deletion may likely render impossible or seriously impair the research's achievement, if you previously provided informed consent.7.       Enable solely internal uses that are reasonably aligned with consumer expectations based on your relationship with us.8.       Comply with a legal obligation.9.       Make other internal and lawful uses of that information that are compatible with the context in which you provided.

    To exercise the access, data portability, and deletion rights described above, please submit a verifiable consumer request to us by:

    Only you, or someone legally authorized to act on your behalf, may make a verifiable consumer request related to your personal information. You may also make a verifiable consumer request on behalf of your minor child.

     

    General Requirements. You may only make a verifiable consumer request for access or data portability twice within a 12-month period. The verifiable consumer request must provide sufficient information that allows us to reasonably verify you are the person about whom we collected personal information or an authorized representative. It must also describe your request with sufficient detail that allows us to properly understand, evaluate, and respond to it.

     

    We cannot respond to your request or provide you with personal information if we cannot verify your identity or authority to make the request and confirm the personal information relates to you. Making a verifiable consumer request does not require you to create an account with us.  We will only use personal information provided in a verifiable consumer request to verify the requestor’s identity or authority to make the request.

     

    We will confirm receipt of your request within ten (10) business days. If you do not receive confirmation within the 10-day timeframe, please email us at customer-service@totaldiabetessupply.com. We endeavor to respond to a verifiable consumer request within forty-five (45) days of its receipt. If we require more time (up to another 45 days), we will inform you of the reason and extension period in writing. If you have an account with us, we may deliver our written response to that account. If you do not have an account with us, we will deliver our written response by mail or electronically, at your option.

     

    Any disclosures we provide will only cover the 12-month period preceding the verifiable consumer request's receipt. The response we provide will also explain the reasons we cannot comply with a request, if applicable. For data portability requests, we will select a format to provide your personal information that is readily useable and should allow you to transmit the information from one entity to another entity without hindrance.

     

    We do not charge a fee to process or respond to your verifiable consumer request unless it is excessive, repetitive, or manifestly unfounded. If we determine that the request warrants a fee, we will tell you why we made that decision and provide you with a cost estimate before completing your request.

     

    Non-Discrimination:

     

    We will not discriminate against you for exercising any of your CCPA rights. Unless permitted by the CCPA, we will not:

     

    • Deny you goods or services.
    • Charge you different prices or rates for goods or services, including through granting discounts or other benefits, or imposing penalties.
    • Provide you a different level or quality of goods or services.
    • Suggest that you may receive a different price or rate for goods or services or a different level or quality of goods or services.

     

    However, we may offer you certain financial incentives permitted by the CCPA that can result in different prices, rates, or quality levels. Any CCPA-permitted financial incentive we offer will reasonably relate to your personal information's value and contain written terms that describe the program's material aspects. Participation in a financial incentive program requires your prior opt in consent, which you may revoke at any time.

    Other California Privacy Rights

    California’s "Shine the Light" law (Civil Code Section § 1798.83) permits certain individuals that are California residents to request information regarding our disclosure of personal information to third parties for their direct marketing purposes. To make such a request, please email us at customer-service@totaldiabetessupply.com or write to us at:

     

    Total Diabetes Supply

    4600 Anson Blvd. #110

    Whitestown, IN 46075, United States

     

    Changes to this Notice

    We reserve the right to amend this Notice at our discretion and at any time. When we make changes to this Notice, we will post the updated Notice on our website and update the Notice’s effective date. Your continued use of our website following the posting of changes constitutes your acceptance of such changes.

    Contact Information

    If you have questions concerning the methods by which we collect or use your personal information as explained in this Notice and our Privacy Policy, the rights granted to you under the law, or how to exercise your rights; or if you are a consumer with a disability and you wish to receive a copy of this Notice, we can be reached by postal mail at: 4600 Anson Blvd. #110, Whitestown, IN 46075, United States, or by phone at 1-877-977-7709. You can email us at customer-service@totaldiabetessupply.com with questions, comments or suggestions.

    Please print and retain a copy of this California Privacy Notice for your records.