Shipping & Policies

We strive to deliver 100% customer satisfaction. If for any reason you are not completely satisfied with our products, you may return any item shipped by Total Diabetes Supply for a full credit or refund for up to 7 days from the date of delivery. Returned items must be in new condition with original unopened packaging. We're sorry, but as a diabetic supplier we DO NOT ACCEPT RETURNS OF OPENED ITEMS. Please note that this includes breaking the original manufacturer seal. For example, a box of syringes cannot be returned if the outside seal is broken, even if the individual bags of syringes inside the box remain untouched.

In order to receive a credit or refund, all items must be un-opened and returned unused in the original packaging within 30 days from date of delivery. Opened or used items are not eligible for return.  Please report any damages, shortages or discrepancies within 7 days of delivery by calling Customer Service at (877) 977-7709 or e-mailing us via the contact form.

Before returning anything, Customer must call or email Customer Service to obtain a Returned Authorization (RA) number. Please have the following information on hand when calling for an RA number: customer name, invoice number, and the nature of the problem. You are responsible for the cost of shipping your return to us. It is important that the RA number is clearly written on the outside of the box. Packages received without an RA number will be returned back to you.

If you are returning an item shipped in error by us, we apologize for your inconvenience. We will reimburse you the delivery costs and the cost to ship the product back to us. For any other return, you are responsible for the original delivery costs and the return shipping expense. Shipping expense in the case of free shipping will be calculated as shipping charges incurred by us. Once your return has been received and processed a credit or refund will be issued within 14 days and an e-mail confirmation will be sent.

All products are subject to manufacturer’s warranty. Please contact the manufacturer directly to resolve quality issues.

*If you are sent short-dated products, please contact our customer service department to make arrangements to exchange the product for one with a longer expiration date.

We are constantly reviewing this web site for accuracy and completeness. However, we will not be held responsible for any typographical or photo-graphical errors. We reserve the right to modify the price, description and/or photograph of any item without notification. Photographs are intended to be representative and may not reflect the actual product being offered.

As a diabetic supplier, credit card security is one of our top priorities, and that is why we guarantee 100% secure ordering for all of our customers. To protect you and your credit card information, Total Diabetes Supply uses technologies and policies such as limited access data-centers, firewall technology; secure socket layer certificate authentication and limitations of administrative access to our systems. In addition, it is our policy not to send your credit card number via e-mail. In fact, this is a practice we encourage you to adopt in all of your Internet activities.

Our website, www.totaldiabetessupply.com is designed to only accept orders from Web browsers that permit communication through Secure Socket Layer (SSL) technology; such as Internet Explorer 5.01 or higher, Firefox 0.8 or higher, Safari 1.2 or higher and Netscape Navigator 4.0 or higher. We go the extra mile for you by using third party security measures such as GeoTrust Secure and Authorize.net SSL technologies.

You can shop at www.totaldiabetessupply.com online with confidence. We have partnered with Authorize.Net, a leading payment gateway since 1996, to offer safe and secure credit card and electronic check transactions for our customers.

The Authorize.Net Payment Gateway manages the complex routing of sensitive customer information through the credit card and electronic check processing networks (see an online payments diagram). The company adheres to strict industry standards for payment processing, including:

• 128-bit Secure Sockets Layer (SSL) technology for secure Internet Protocol (IP) transactions.
• Industry leading encryption hardware and software methods and security protocols to protect customer information.
• Compliance with the Payment Card Industry (PCI) Data Security Standard.